Maintenance, repairs, safety tests at reasonable fixed costs
BE SUCCESSFUL WITH CUSTOMER SUPPORT AGREEMENTS
With Customer Support Agreements, you can mine quarries and build roads with maximum uptime, expert knowledge and enhanced productivity. You can also have an impact on infrastructure in towns, cities and countries anywhere in the world with full support from your Volvo dealer.
When you and your Volvo dealer customize an agreement that best fits your needs, you have access to a Volvo technician that is trained on and knows your machine. You will come to trust this person with the maintenance of your machine investment and with how to make the best use of your Volvo to make you the most money.
Key benefits of customer support agreements include
Dealer relationship/partnership
Customer Support Agreements strengthen the relationship between dealer and customer, allowing the dealer technician to make sure your machine is up and running its best.
Cost control
An agreed price per hour helps you plan your operations, reduce your risk and make you more competitive in bidding for contracts.
Focus on your core business
Customer Support Agreements can help you to focus on the most important part of your business with complete peace of mind.
Maximize uptime potential
The Volvo Service Program is a set of specific actions and checks that are performed by trained Volvo Service Technicians on your machine.
Four Agreements
With four Customer Support Agreements to choose from, you can pick the best package to suit your needs.
Choose between White, Blue, Silver and Gold.
CareTrackCareTrack is the Volvo Construction Equipment telematics system providing essential information about your Volvo machines*. CareTrack gives you machine hours, fuel consumption, machine utilization and productivity, per day, week or month – or even per shift, helping you improve your business. You can save fuel. You can reduce costs. You can maximize your profitability. |
BLUE CUSTOMER SUPPORT AGREEMENT |
Volvo ACTIVE CARE |
ActiveCareVolvo ACTIVE CARE |
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StandardThe Mapping & Tracking screen allows you to keep |
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Track OperationThe daily hours report keeps track of how many hours per day machines have worked over a Machine utilization is a general report which shows, for any selected period: |
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Service ManagementIn the Service Management window is the Alarms sheet, which shows all the alarms that have |
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Anti-theftCareTrack Anti‐Theft manual FOR INTERNAL VOLVO DEALER USE
It is also possible for customers to immobilize the machine manually from the CareTrack portal (certain market With Anti‐Theft, the user can view and manage various Anti‐Theft alarms associated with machines. This includes |
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EcoOperatorThe Volvo EcoOperator training is an advanced course |
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Software UpdatesSoftware update during every 1000 hours maintenance or at least once every year as per Service Programme document |
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Machine InspectionWith Volvo Care Inspection you get a thorough examination of the machine. With Volvo Care Inspection you get professional service, a diagnosis of the machine’s status and suggestions for actions preventing downtime and keeping your machine in best shape. Contact your local Volvo dealer today and book an inspection on one or more machines. |
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Preventive Maintenace – Service Parts KitsEverything you need in one delivery. No extras, nothing missing, no hunting around for bits. Care Kits make the sourcing of repair and maintenance parts simple. Everything you need for the job. |
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Preventive Maintenace – Service LabourA Service Programme is a summary of all maintenance intervals |
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Trouble shootings – diagnostic
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Oil AnalysisGive your machine a health check-up. |
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Repairs – Parts & LabourAvoid unexpected costs. |
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Undercarriage InspectionsMaximize undercarriage lifetime. |
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Insight ReportsInsight Reports are a portfolio of machine reports designed to help customers take proactive action and improve the performance and profitability of their operation. Powered by CareTrack, there are three main types of Insight Report which give an easy-to-digest overview of machine performance:
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Service 2.0
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